Track deliveries and handle NDR or RTO

StoreMink turns carrier updates into stable shipment statuses and a customer-readable tracking history. Raw Shiprocket response data is not shown to shoppers.

Test this on your own account first. Do not rely on webhook tracking, NDR, RTO, or shipment cancellation for customer operations until one test parcel has proved authenticated callbacks and status mapping with your own account. Until then, verify every status and action in Shiprocket or the carrier portal.

Track a parcel

• Open the order to see the carrier, AWB, tracking link, current parcel status, and scans.
• Use refresh when a provider update appears delayed.
• The authenticated webhook also sends updates to StoreMink. Repeated events are deduplicated and an older event cannot move a parcel backwards.

Non-delivery report

An NDR means the carrier could not complete delivery and needs an allowed action. Review the reason and customer details, then choose the available Shiprocket action:

• Reattempt: ask the carrier to try delivery again using the confirmed details.
• Return to origin: ask the carrier to return the parcel to the shipping location.

Use only an action shown for the current provider state. StoreMink refuses an NDR action when the parcel is not actionable.

Cancel a shipment

A Shiprocket parcel can be cancelled through StoreMink only before the provider has moved it beyond the supported pre-pickup state. After that, use the provider's NDR or support process. Cancelling the parcel does not by itself cancel the commerce order, refund the customer, or restock goods.

Return to origin is not a customer return

RTO describes a delivery parcel coming back because delivery failed. A customer return is a separate order-return and refund workflow. Inspect and receive returned stock through the correct process rather than treating every RTO scan as sellable inventory.

If tracking disagrees

Compare StoreMink with the connected Shiprocket account and the carrier link. Refresh once, then contact support with the order reference, shipment ID, and AWB if the webhook or normalized status remains wrong. Do not share the Shiprocket password or webhook token.