Offer and manage store pickup

Pickup lets a customer reserve online and collect from an eligible shop. It uses that shop's stock and keeps the website order connected to the counter handover.

Find pickup settings

Open Locations, then select Online fulfilment & pickup in the left Locations panel. Pickup settings appear in the Checkout card directly below Website order routing, aligned in the same workspace.

Turn pickup on

1. Open Locations and enable Sell here and Customer pickup for each collection shop.
2. Open Locations → Online fulfilment & pickup.
3. Turn pickup on for the store.
4. Set the ready-in days and hold-for days.
5. Choose whether the customer may choose payment timing, must prepay, or must pay at collection.
6. Save the settings.

Prepaid-only pickup needs an enabled online gateway. The pickup payment policy does not alter delivery-order payment choices.

What checkout does

The shopper chooses an eligible shop with enough available stock. StoreMink reserves the units at that location, but on-hand stock is not decremented until handover. This is why available stock can be lower than the physical on-hand number while pickups wait.

Prepare the order

1. Open the POS Pickups queue at the collection shop.
2. Find the order and confirm its products, payment status, due amount, and promise.
3. Pack the items and mark the order ready.
4. Keep the parcel until the customer provides the collection code or QR code.

Take payment and hand over

A prepaid order needs no new tender. A pay-at-store order shows the amount due; take an allowed counter tender and then complete handover. Pay at store is only the earlier promise, not the tender itself. Store credit must be attached to the correct customer and is used as a completed payment, not an unsecured deposit.

Expiry and reminders

The customer sees a calendar date rather than a live countdown. StoreMink has reminder and expiry workers, but actual timing depends on the production scheduler being deployed and healthy. Non-production environments can have no scheduler, so do not use staging timing as a customer promise.

Important limits

• A placed pickup cannot be discounted at handover because its invoice and GST base already exist.
• Pickup is not split across shops.
• Use the explicit acknowledgement if an exceptional handover must occur before Ready; the audit must show what happened.
• A failed or uncertain online payment must be reconciled before taking money again.