Orders, locations & shipping

Find an order, understand its channel and location, use safe filters and exports, and know which actions belong to delivery or POS sales.

Choose whether customers can request cancellation, the allowed time window, and whether requests wait for approval or cancel automatically.

Approve or decline a customer request, choose an honest refund destination, restock safely, and handle pending or failed refunds.

Create shops and warehouses, turn on the jobs each location can perform, and understand staff scope and location limits.

Order the locations StoreMink tries for website delivery and understand stock checks, inactive shops, and the current one-location rule.

Let shoppers collect from a shop, choose readiness and payment rules, prepare the order, and hand it over with the collection code.

Choose free, fixed, or live Shiprocket rates and control the delivery prices and dates customers see at checkout.

Connect your own Shiprocket API user, sync eligible fulfilment locations, add the webhook, and pause or disconnect safely.

Confirm parcel measurements, book through Shiprocket, retry a stopped stage safely, schedule pickup, print documents, or use another courier.

Read courier tracking, refresh a parcel, respond to a non-delivery report, start return to origin, and cancel before pickup when allowed.

Choose an eligible refund path, keep refunds separate from stock and status changes, and understand when a GST credit note is created.

Fix missing orders, wrong location scope, routing, pickup, rates, Shiprocket warehouse, booking, tracking, and refund problems safely.