Set your order cancellation policy

StoreMink uses a request-first cancellation flow. A customer asks to cancel the whole order; the saved policy decides whether the request waits for a merchant or is approved automatically.

Open cancellation settings

1. Open Orders → Order Settings.
2. Turn customer cancellation requests on or off.
3. Choose the request window: none, until fulfilment, one hour, 24 hours, or the available custom duration.
4. Choose Require approval or Automatic.
5. Save the settings.

Approval is required by default. The server checks the policy again when the customer submits, so an old browser screen cannot bypass a changed window.

What a request covers

Cancellation is whole-order only. The customer cannot use this flow to cancel one line, change a variant, or edit the delivery address. If fulfilment is too far advanced or the window closed, the request is refused and the merchant can decide whether another support workflow applies.

Approval does not equal a refund

With manual approval, the merchant chooses the refund destination, restocking choice, and customer notification. Automatic cancellation currently records the refund obligation for later handling; it does not automatically transfer money to Razorpay, cash, or a bank account.

Stock and store credit

When cancellation releases a valid stock reservation, StoreMink claims that release once so a repeated action cannot add the units twice. If this cancellation releases store credit that the same order previously spent, StoreMink reinstates that spent value through its protected ledger path. This is cancellation cleanup, not choosing store credit as a new refund destination. Restocking and restoring customer value are separate decisions.

Before enabling automatic cancellation

• Make sure the team knows where to find automatically cancelled orders.
• Decide how outstanding online, COD, and store-credit refunds will be completed.
• Confirm the window does not conflict with packing or carrier pickup times.
• Use manual approval when the team must inspect fraud, stock, fulfilment, or payment state first.