Refund orders and understand credit notes

Order cancellation, parcel cancellation, returned stock, refund settlement, and a GST credit note are connected records, but they are not the same action. Complete each required step and verify its own result.

Before the first live Razorpay refund: use one small real order in your own account, confirm the provider result, StoreMink reconciliation, and final refund state, and keep the reference. Until that test succeeds, do not rely on the automated path for a customer deadline; complete the refund once in Razorpay and record the same movement manually in StoreMink.

Choose the refund amount and destination

1. Open the order and review the original payments and earlier refunds.
2. Choose a full or partial amount within the remaining refundable value.
3. Choose an eligible destination: original Razorpay payment, a manual refund already completed elsewhere, or customer store credit.
4. For a manual refund, enter the external reference.
5. Submit once and wait for the result.

A pending refund counts against the remaining refundable amount. If Razorpay times out, leave it pending for reconciliation and do not retry blindly.

Stock is separate

Refunding money does not prove that sellable goods returned to a location. Restock through cancellation or receiving only when the units are actually eligible. If cancellation or failed-payment cleanup releases credit that this order previously spent, StoreMink reinstates that spent value through its protected ledger. That cleanup is separate from choosing store credit as an explicit refund destination for new customer value. A normal refund does not silently convert to or add store credit.

GST credit notes

A completed refund on a taxed order can create a consecutive credit note tied to the original invoice and refund. It reverses the relevant taxable value. For POS orders with saved supplier and place-of-supply state facts, StoreMink can derive CGST/SGST or IGST treatment from those saved states. Website checkout does not currently preserve the same split facts, so do not assume a website-order credit note reproduces an original split. A pending or failed refund does not consume a final credit-note number.

One partial refund can produce a partial credit note. The document uses saved transaction amounts rather than today's product price or tax class, but the GST split limitation above still applies. Review StoreMink's GST document output with the business's accountant or tax adviser.

Important refund rules

• An original online-card refund goes through Razorpay, not the cash drawer.
• A manual record does not move money; use it only after the external refund happened.
• Store credit belongs to the identified customer in this store and is a payment, not a discount.
• Do not promise completion until the refund status is settled.