Manage website and POS orders

The Orders workspace brings together website orders and completed Point of Sale sales. The channel tells you where the order began; the assigned location tells you which shop or warehouse owns the physical work.

Open and find an order

1. From the dashboard, open Orders.
2. Use All, Website, or POS when those tabs are available.
3. Search by the order reference or customer information shown by the page.
4. Use the available status, payment, method, date, and channel controls to narrow the list.
5. Open the row to see products, totals, payment, fulfilment, refund, and customer details.

The POS tab appears only when the store is entitled to POS. Without it, Orders remains the website-order workspace.

Understand location scope

The main order list applies the staff member's assigned location scope. Online or older orders without a physical location remain identified as online or unassigned instead of being silently attached to a shop. If restricted staff can open an order or cancellation from a location they were not assigned, treat that as an access problem: do not act on it, record the order reference, and contact StoreMink support.

Website and POS actions differ

• A delivery order can carry a fulfilment location, parcel, courier, tracking, cancellation, and refund workflow.
• A pickup order moves through preparation and handover at the chosen shop.
• A POS sale is already completed at the counter. It can be searched, reprinted, returned, or refunded where the operator has permission, but it does not receive delivery controls.

Export safely

The current export carries the selected status and channel. Search text, date, payment-status, and payment-method filters from the screen are not applied to the file. Open the export and verify its rows before sharing it. Treat customer names, addresses, phone numbers, and payment references as private business data.

If an order appears under an unexpected total

Order lists can include pending or operational rows that are not yet recognized sales. Analytics counts paid, COD, or completed/refunded POS orders according to its metric rules and subtracts completed refunds by settlement date. Compare the same date, status, channel, and location before assuming data is missing.