Understand Mink credits and usage

Mink AI and supported StoreMink writing tools use one shared balance called Mink credits. Each task uses the store's included plan credits first, then its non-expiring top-up balance.

Check included usage

1. Open Plan & billing.
2. Find Mink credits & usage.
3. Review the included credits left and the separate top-up balance.
4. Check the reset date. Included credits refresh every 30 days, counted from the paid plan cycle start.

The allowance depends on the effective plan and is shared by the whole store, not issued separately to each staff member.

How top-up Mink credits work

• Top-up credits are used only after the included allowance runs out.
• Purchased and granted credits do not expire.
• Top-ups are available on every plan.
• A top-up is a separate one-time Razorpay payment and receives its own paid invoice.
• Mink credits belong to the store and are visible to staff with the required access.

Buy Mink credits

1. Under Top up Mink credits, compare the current packs and prices.
2. Select Buy now for the required pack.
3. Confirm the pack and amount in the secure payment window.
4. Wait for the page to refresh and show the new balance.

Read the activity

Recent Mink credit activity shows purchases, credits granted by StoreMink, top-up credits given back when an AI writing task failed (listed as a Grant with the note "Refund: an AI request failed"), and tasks that spent credits. The current balance never goes below zero, and a payment reference cannot grant the same pack twice.

If credits or usage look wrong

• Refresh the page. A dropped payment callback is reconciled when the page is read again.
• If payment was captured, do not buy the pack again while confirmation is pending.
• Mink credit packs can be bought on Free, Basic, or Pro when StoreMink credit payments are available.
• Ask a staff member with management permission when the purchase button is disabled.
• An AI provider error and an allowance error are different. When an AI writing tool is busy or unavailable, it gives back the credit it used and its message says nothing was charged: wait a minute and try again rather than changing the plan or buying credits.