Troubleshoot signup, login, and store access

Signup and login protect both the account and the store. Use the message on screen to choose the correct fix, and avoid creating a second account just to work around a temporary problem.

The email code did not arrive

• Check spam and confirm the address before requesting another code.
• Use only the newest six-digit code. It expires after 10 minutes and wrong attempts are capped.
• Wait if a temporary sending limit appears.
• For a reserved test address in a non-production environment, an operator may need to read the test email log.

Phone verification does not start

• Enter the full number with the correct country code.
• Allow the invisible reCAPTCHA and disable a strict blocker temporarily.
• Make sure the number can receive SMS.
• Refresh and request one new code instead of entering several old codes.

Google sign-in does not open

Allow pop-ups and make sure the current domain is authorised for StoreMink sign-in. A newly connected custom domain can take time to finish its sign-in setup. Email and password sign-in can still work while Google-domain authorisation is being retried.

The password does not work

• Use Forgot password from the store login page.
• A Google-only account can use the same path to set a password.
• An invited dashboard user must use the temporary password once and then create a new password.
• If the account is suspended, a superadmin must restore access.

You signed in but see the wrong store or no access

• Check the browser address. Each merchant dashboard belongs to its store host.
• A verified custom domain uses a separate session from the StoreMink subdomain, so sign in once on the new host.
• Ask a superadmin to confirm your dashboard profile, role, and location assignments.
• If signup was interrupted, sign in at storemink.com and let the wizard resume. Use Start signup again only when the current identity cannot be recovered.

Get more help safely

Ask Mink AI with the page name and the exact message. Do not share passwords, one-time codes, payment secrets, or private customer data. Contact support when the issue needs account-specific investigation.

If the Help Centre cannot load

Open help.storemink.com to browse topics and published guides. You do not need to sign in or reload the page to reveal the articles.

If you see Help Centre is temporarily unavailable, wait a moment and select Try again. This loads the guides again without leaving the page. A temporary loading problem does not mean the guides have been deleted or that your store has lost access.

If the problem continues, email support@storemink.com with the page address, approximate time and the message shown. Do not include passwords, one-time codes or customer information.