If StoreMink blocks something on your store

StoreMink sometimes has to block one thing on a store: after a court or government order, after a complaint that it breaks the law or our Acceptable Use Policy, when we find a breach ourselves, or when you ask us to remove a review or comment. We block only that item, not your store.

How you find out

We email your store's owners, and the block appears under Settings, Notices from StoreMink, with our reason. The item itself shows Blocked by StoreMink in your dashboard (a review or comment shows Removed by StoreMink), and your dashboard home shows a notice until someone opens it. If a court or government order says we must not tell you yet, we tell you as soon as it allows.

What your shoppers see

• A blocked product, page, blog post or collection disappears from your store, its search and its sitemap, as if it had never been published.
• A blocked review or comment disappears from its page, and a blocked review no longer counts towards the product's stars. Its author can't post another one on the same product or post while it is blocked.
• A blocked image shows as a grey Image not available picture on your store.

What you can do

• Read why in the notice, and reply to tell us your side. If you have fixed the problem, tick I have fixed this. Please review it again.
• Edit the item while it is blocked. It stays hidden until StoreMink lifts the block. For a page, publish your fixed version, so that it is what shows if the block is lifted.
• Delete the item if you no longer want it.
• If we removed a review or comment because you asked us to and you want it back, reply in the notice and tick Please show it again.

You can't make a blocked item visible again yourself, and you can't put a blocked image back on your store, whether you upload it or Mink AI saves it. Anyone who can view Settings can read the notices; replying needs permission to manage Settings.

If we suspend your store

For a serious breach, such as selling goods the law does not allow, StoreMink can suspend the whole store after a complaint. Your store then closes to shoppers, and you and your staff can't open its dashboard or POS. We email your store's owners with our reason. Reply to that email to tell us your side.

When a block is lifted

We tell you by email and in the notice. The item shows again as you last saved it, if it is published.

The copy StoreMink keeps

The law requires us to keep a copy of anything we block, with its records, for at least 180 days, and longer if a court or an authority asks. You can't see or change that copy, and deleting the item or your store does not delete it.

If you disagree

Reply in the notice. If the block followed a complaint and you are not satisfied with our decision, you can appeal to the Grievance Appellate Committee at gac.gov.in within 30 days. If we blocked it without a complaint, write to our Grievance Officer at support@storemink.com first; you can appeal to the committee within 30 days of the Grievance Officer's decision. A block that follows a court or government order can be lifted only when the order allows it.