Manage storefront enquiries
Find messages submitted through the storefront form, reply by email, move them through a clear status, and delete them when appropriate.
Find an enquiry
- Open Customers → Enquiries.
- Search by message or customer details.
- Filter by status, subject, or date range.
- Sort with new items first, newest first, or oldest first.
- Open the enquiry.
Work through the enquiry
- New means nobody has begun handling it.
- In progress means a team member is working on it.
- Resolved means the question has been handled.
- Archived keeps an old item out of the active queue.
Select Reply via email to open your email app with a subject. StoreMink does not send the reply from the Enquiries page, so return and update the status after replying.
Permissions and deletion
A role with Enquiries view access can read messages. Manage access is required to change status or delete. Deletion is permanent, so prefer Archived when the message may still be useful.
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