Troubleshoot payments, GST, and refunds

Start with the order, payment, refund, or invoice reference shown in StoreMink. Do not solve a payment problem by changing an order status or entering a second transaction without checking the first one.

Online payment is missing

• Open Settings → Channels → Razorpay and confirm the account is connected and enabled.
• Check that the current plan allows online payments.
• Confirm the shopper chose a fulfilment method that has a valid payment option.
• For pickup that requires prepayment, reconnect the gateway before enabling that policy.

Razorpay rejected the credentials

Create or copy an active key pair from the intended Razorpay account. Paste the key ID and secret without extra text. StoreMink verifies them before saving. Do not send the secret to support.

A customer may have paid twice

Stop taking payments. Compare the StoreMink order and every Razorpay payment ID, amount, currency, and capture state. Reconcile the pending order first, then refund only a confirmed duplicate. A bank alert alone is not enough to decide which attempt settled.

GST looks wrong

• Check whether tax calculation is enabled and prices are inclusive or exclusive.
• Check the product's tax class and the store default.
• Check the location state, customer place of supply, and GSTIN state digits.
• Remember that discounts are allocated across taxable lines and can change each rate's taxable value.
• Open the original invoice. Later setting changes do not rewrite an earlier order.

A refund is still pending

Do not retry blindly. A pending provider result reserves that part of the refundable amount. Refresh the order and compare it with Razorpay. If it remains unresolved, send support the order reference, refund reference, and Razorpay ID, but no keys, OTPs, card numbers, or customer secrets.

The invoice and dashboard total differ

Check that you are comparing the same order and document. Store credit is payment, not a discount; inclusive tax is already inside the selling price; shipping and order discounts have their own lines; and a completed later refund is represented by its refund and credit note rather than rewriting the original invoice.

When to get professional help

Contact a qualified tax adviser for registration, GST rate, place-of-supply, HSN/SAC, filing, and legal-document requirements. Contact StoreMink support for a reproducible calculation or status problem, using redacted screenshots and safe references.