Send a coupon email campaign
Email an offer to all registered customers, a customer group, or selected customers, preview it, and review the initial send result in Email logs.
Coupon email campaigns send one saved coupon to registered customer accounts with email addresses. They do not send to newsletter-only sign-ups, and availability depends on the current StoreMink plan.
Prepare the coupon
- Open Marketing → Coupons.
- Confirm the code, value, validity dates, group rules, and Active status.
- Select the coupon email action.
Choose an audience
- All customers includes registered customers who have an email.
- A user group includes group members who have an email.
- Specific customers lets you search and pick individual accounts.
The composer shows how many selected customers have an email. Missing addresses are skipped rather than making the whole campaign fail.
Write and preview the message
- Write a subject and body. Use {{first_name}} for a personal greeting.
- If available, select Generate with AI to draft from the saved brand voice, then review every word.
- Check the live preview. StoreMink adds the coupon code, value, and validity below your copy.
- Select Send email.
After sending
Messages are queued and sent in the background, so you can leave the page. Campaign results and Logs → Email logs record StoreMink's initial send processing, not final inbox delivery. Sent means Resend accepted the initial request; it does not prove that the message reached the inbox or was read. A failed or skipped result means the initial send could not be completed or StoreMink did not make the provider request, for example because sending was unavailable or the address had already been suppressed. Read the available error or campaign count to understand that initial outcome.
A permanent bounce or spam complaint received later can suppress the address for future messages, but it does not rewrite the earlier Email log or campaign result. Contact StoreMink support when a provider-side delivery check is needed. Do not send the campaign again only because a recipient reports non-arrival; first rule out delay, spam filtering, a later bounce, and an already accepted request so customers do not receive duplicate mail.
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